Terms and Conditions

1. Important Information

These Terms and Conditions apply to all orders placed through our shop. Please read them carefully. By submitting an order, you agree to these terms. Our shop is intended for consumers to purchase items for personal use, not for resale or commercial use.

2. Placing an Order

When you click the "Buy" button, you are making a binding offer to purchase the items in your bag. An automatic receipt confirmation will be sent to you, but this is not an acceptance of your order. A binding contract is formed only when you receive a shipping confirmation email containing the details of your products and payment.

Note: We reserve the right to cancel orders or block accounts if we detect fraudulent activity, misuse of replacement services, or circumvention of purchase limits.

3. Availability & Stock

We do not guarantee that all products are available at all times. If a product is unavailable, we will inform you as soon as possible and give you the option to cancel the order or wait. Partial deliveries may occur, and we will bear any additional shipping costs for such instances.

4. Pricing & Taxes

All relevant existing taxes (such as GST, HST, VAT, state taxes, etc.) along with any newly implemented taxes by local laws will be computed and shown in your virtual shopping bag prior to completing your order. Please note that delivery charges are not factored into the product price and will be included at the time of checkout.

5. Payment Methods

We accept major credit cards (Visa, MasterCard, American Express). When you order, your bank may place a pre-authorization hold on your account. You will be charged for the items only after they have been shipped.

6. Delivery & Transport

Delivery times are estimates and depend on the shipping address. If an order is delayed due to unforeseen events, we will notify you. LaQ Sri Lanka shall not be held liable for any delays in delivery, and customers are not entitled to claim any charges for late delivery from LaQ Sri Lanka. You are responsible for any damage caused to products during return transport. If products arrive damaged, we are responsible for such damages occurring during initial transit.

7. Liability & Disputes

Our liability for defective products is limited to repair, replacement, or refund. We are not liable for any consequential, indirect, or punitive damages. These terms are governed by the applicable laws of the jurisdiction of our operation.